Dear Ms.Melissa,
Thank you for your email dated 15 January. We note your concerns raised in your email and would like to extend our most sincere apologies for the inconvenience and undue stress that may have been caused to you over these unfortunate chain of events. We appreciate your constructive feedback and have highlighted to the department concerned for their review.
Once again, kindly accept our sincere apology on this matter.
Please call our Cards Hotline at +6 (03) 7718 9999 if you need any further assistance.
Thank you.
Regards,Ganesh
Customer Care Consultant
Call Centre
Standard Chartered Bank Malaysia Berhad
Followed by a phone call from Ms. Elise, who asked me to give Stan Chart another chance.
I expressed my views, i.e. why have e-savers should the targetted audience be high-end customers, why should the whole process take so long, how Praveen got the wrong card, etc.
And today, I got this:
Dear Ms.Melissa Lai,
We believe that Ms.Elise Ma (PJ Branch Manager) has since spoken to you and clarified the matter.
The inconvenience caused to you is very much regretted and we would take this opportunity to thank you for highlighting the matter to us, so we can address the lapses in our laid down procedures.
We assure you; we view this matter seriously and will it as a learning tool to improve our service to customers.
Please call our Banking Hotline at +6 (03) 7711 8888 if you need any further assistance.
6 comments:
SCB, I am sorry to say (although I have a cheque-ing account with them) youguys need to be more intune with everyone else. For a large MNC like them, they are SO BACKWARD! (One of the very few banks in M'sia which does not do internet banking, can I believe it??)
@tsulin: Yes, it does seem that Standard Chartered isn't very competent. Realised this the hard way.
They have Internet banking now; at least for the eSavers. Not sure about the rest.
Letter got published in the Malay Mail http://twosen.com/category/malay-mail/
Standard Chartered is arguably the worst bank for personal banking customers. They are the last to introduce net banking. You should be prepared to face an ordeal if you want to make overseas remittance. For eg, in case of remittance to India, demand drafts are only payable at Mumbai. You have to deposit your DD in your home city & the bank has to send it to Mumbai to clear it even though there is SCB branch in that city. Even local banks like RHB issue DD directly to any major cities. I recently bought one DD from RHB payable at Standard Chartered, Bangalore. But Standard Chartered branch in Malaysia will only issue to Standard Chartered Mumbai! Telegraphic transfers are even worse. Even if you give correct swift code, address & a/c no, the money will be sent to Mumbai & from there they will dispatch a cheque to the beneficiary by snail mail, conveniently deducting huge fees in the process!
Hi melissa,i found your site while searching for Standard Chartered contacts and agree that their customer service is off the mark as compare with other banks as currently having some credit card statements issue which is not resolve till now.
@jq: Although I have signed up for the eSavers account, I have yet to activate it having learnt its incompetence. Their conceited approach deterred me from being a customer.
I hope the issue you have with this bank is resolved soon. Wishing you all the best.
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